Portfolio of
Dan Lewis
I lead restaurant and hospitality technology in environments where service cannot pause. Twelve years across QSR groups, full-service restaurant brands, MLB and NFL venues, convention centers, and multi-brand portfolio operators - the kind of environments where a POS outage is a revenue event, not a ticket.
I lead the technology side of revenue-critical guest operations: POS and payments standardization, multi-unit deployment, vendor governance, and the kind of post-incident discipline that actually keeps service running.
Cleared & governed
DoD ClearedCFIUS Governance300+
QSR locations under national program leadership
73K+
guests served at peak NFL Sunday nights
12+
years restaurant and hospitality technology
4+
years national technology leadership
PCI
EMV and CFIUS governance ownership
01 / Operating Story
01
Where I operate
QSR, full-service restaurants, MLB and NFL venues, convention centers, multi-brand portfolio operators. POS, payments, kitchen, kiosk, network, identity, endpoint, cloud, and the operators running it all. Multi-unit environments where standardization is the difference between a clean rollout and a six-month recovery.
02
How I think about restaurant technology
Deployment matters as much as architecture. The right answer is whatever survives a Friday lunch rush, a Chiefs Sunday night, or a Cyber Monday surge - not whatever looks cleanest on a slide. Field constraints lead, vendor pitches follow, and the implementation plan gets stress-tested before anything gets signed.
03
What good leadership looks like at this layer
Vendor management is real work. Deployment risk is the actual constraint. Post-incident discipline is the leadership signal - not the tooling, not the org chart. The teams that quietly keep service running through peak windows are the ones doing the work that matters.
02 / Featured Operations
01
Feb 2024 - Present
Enterprise Hospitality / Live-Service
District IT Manager
Aramark Sports + Entertainment runs hospitality and foodservice operations for major-league venues across North America - high-volume, revenue-critical service where downtime is not an option. I own technology operations across two MLB / NFL stadium accounts, with service running from 22,000 covers on a Wednesday Royals afternoon to 73,000+ on a Chiefs Sunday night.
Impact
Stronger operational consistency across high-profile events, reduced outage exposure during peak service, and a security posture that holds up under the actual conditions of game-day operations.
02
Jan 2023 - Feb 2024
National QSR / Multi-Brand Franchise
National Restaurant Technology Manager
Flynn Group is the world's largest restaurant franchise operator, with multi-brand operations spanning Wendy's, Applebee's, Taco Bell, Panera, and others. I directed national restaurant technology programs across the Wendy's portfolio - 300+ locations of QSR operations where standardization and field-realistic deployment determine whether new technology actually lands.
Impact
Stronger reliability across 300+ Wendy's locations, more consistent platform standards, and faster enterprise-wide incident response.
03
Jun 2014 - Jun 2021
Full-Service Restaurant / Catering / E-Commerce
Systems Administrator
Fiorella's Jack Stack Barbecue is a Kansas City restaurant group with multiple dine-in locations, a high-volume catering operation, and a nationwide e-commerce shipping business - three different revenue lines that share infrastructure and rely on the same technology backbone. I was the sole technology owner across all of it.
Impact
A more resilient technology foundation across in-store operations and nationwide e-commerce fulfillment, with a single owner accountable for the whole stack.
03 / Restaurant Tech Coverage
Hands-on ownership across the platforms restaurant and venue operators rely on - POS, payments, kitchen, kiosk, network, and cloud - tuned for multi-unit operations and revenue-critical service.
Explore full stack ->POS Platforms
Payments and Checkout
Kiosk and Kitchen
Restaurant Operations
Networking and Venue Infrastructure
04 / Operationally-realistic technology
I build the tooling I would put in front of my own team during a live service window - internal-grade AI and automation aimed at actual hospitality operations problems, not demos.
Visit the lab ->05 / Hiring
Director and VP-track conversations welcome. Calm, direct, and specific to your operating environment.
