Introduction
My background spans MLB/NFL venue operations, 300+ restaurant environments, POS and payment platforms, Microsoft infrastructure, endpoint lifecycle, networking, cloud, automation, vendor governance, and operational readiness. I'm targeting Director, Senior Manager, and VP-track roles where technology needs to become more standardized, reliable, documented, and accountable across real-world operations.
What I Do
Restaurant & Venue Technology
POS, payments, kiosks, KDS, ordering, menu systems, loyalty, guest operations, and field support.
Infrastructure & Operations
Microsoft 365, Entra/Azure AD, Intune, Windows Server, networking, VLANs, DHCP/DNS, firewall policy, endpoint lifecycle, asset standards.
Rollouts & Standardization
Multi-site deployment planning, imaging/configuration, documentation, readiness checklists, vendor coordination, CapEx/OpEx support, change control.
Incident Leadership & Vendor Governance
Final escalation ownership, live-service incident response, root-cause analysis, vendor accountability, executive communication, and operational visibility.
Operating Environments
- MLB / NFL venue hospitality
- Convention center food service
- 300+ QSR restaurant environments
- Full-service restaurant groups
- Corporate IT / cloud / DevOps environments
- E-commerce and guest-facing digital operations
Experience
Aramark Sports + Entertainment
District IT Manager — Kansas City Market | Feb 2024 – May 2026
Owned technology operations across MLB, NFL, and convention hospitality environments, supporting revenue-critical service for high-density events where POS, payments, network, and kitchen systems had to remain available under peak load. Served as final escalation leader for live-service incidents involving operations, corporate engineering, venue IT, security, finance, and vendors. Supported and standardized platforms including Clover Sport, Tapin2, Mashgin, Micros/Simphony 2, Shift4, Givex, POS terminals, payment devices, printers, scanners, handhelds, and network hardware.
Flynn Restaurant Group — Wendy's Brand
National Restaurant Technology Manager | Jan 2023 – Feb 2024
Directed technology operations and hardware provisioning across 300+ Wendy's restaurants, including POS, payments, networking, kiosks, digital menu boards, security cameras, tablets, endpoint standards, field escalations, and vendor coordination. Led Tier III escalation, CapEx technology initiatives, national rollouts, and compliance work across approximately 3,000 devices.
InMobi / Pinsight Media
Software Development Engineer II — DevOps / Corporate IT | Jan 2021 – Jan 2023
Worked across DevOps and Corporate IT supporting cloud infrastructure, CI/CD, endpoint operations, Microsoft 365, governance, automation, and compliance-driven data separation. Used Terraform, Ansible, Jenkins, Kubernetes, Docker/Rancher, Azure DevOps, Git, PowerShell, Bash, SQL, Azure, and AWS to reduce manual work and deployment risk.
Fiorella's Jack Stack Barbecue
Systems Administrator | Jun 2014 – Jun 2021
Served as primary technology owner across restaurants, catering, production, warehousing, call center, e-commerce, and corporate office environments. Modernized Microsoft infrastructure, standardized Meraki networking, supported restaurant operations platforms, and led Micros-to-Aloha POS migration across restaurants and operations.
POSIM Software
Tier II Support / Front-End Developer / Database Administration | Mar 2012 – Jun 2014
Provided support, live training, SQL troubleshooting, API/e-commerce integrations, and storefront work for retail POS customers, building an early vendor-side understanding of merchant operations and support expectations.
Selected Impact
Stadium & Venue Technology Operations
Supported high-density MLB/NFL and convention hospitality environments where POS, payments, network, kitchen systems, handhelds, printers, scanners, and vendor platforms had to work under event pressure.
300+ Restaurant Technology Standardization
Supported distributed Wendy's environments across POS, payments, networking, kiosks, digital menu boards, security cameras, endpoint standards, compliance, and field escalation.
Restaurant Infrastructure Modernization
At Jack Stack, supported modernization from legacy on-prem dependencies toward Microsoft 365, Azure AD, Intune, Exchange Online, SharePoint, Teams, cloud-managed policy, and standardized Meraki networking.
POS & Operations Platform Migration
Led or supported restaurant POS migration and platform standardization work across Micros, Aloha, Clover Sport, Simphony, Tapin2, Mashgin, Shift4, Givex, and related operational systems.