Portfolio of
Dan Lewis
I lead restaurant and hospitality technology in environments where service cannot pause. Twelve years across QSR groups, full-service restaurant brands, MLB and NFL venues, convention centers, and multi-brand portfolio operators - the kind of environments where a POS outage is a revenue event, not a ticket.
I lead the technology side of revenue-critical guest operations: POS and payments standardization, multi-unit deployment, vendor governance, and the kind of post-incident discipline that actually keeps service running.
Cleared & governed
DoD ClearedCFIUS Governance300+
QSR locations under national program leadership
73K+
guests served at peak NFL Sunday nights
12+
years restaurant and hospitality technology
4+
years national technology leadership
PCI
EMV and CFIUS governance ownership
01 / Operating Story
01
Where I operate
Most of my work sits in high-volume hospitality environments: QSR groups, full-service brands, stadiums, convention venues, and multi-brand operators. The stack is broad, but the mission stays simple: keep service moving, keep teams productive, and make sure technology helps the floor instead of slowing it down.
02
How I think about restaurant technology
I care less about perfect diagrams and more about what actually holds up during a Friday lunch rush or a sold-out game day. Good technology decisions account for real staffing, real vendors, and real constraints. If the field team cannot run it confidently, it still needs work.
03
What good leadership looks like at this layer
At this layer, leadership is mostly consistency: clear ownership, realistic rollout plans, tight vendor accountability, and disciplined follow-through after incidents. The best outcome is usually quiet - fewer surprises, steadier service, and teams that trust the systems in front of them.
02 / Featured Operations
01
Feb 2024 - Present
Enterprise Hospitality / Live-Service
District IT Manager
Aramark Sports + Entertainment runs hospitality and foodservice operations for major-league venues across North America - high-volume, revenue-critical service where downtime is not an option. I own technology operations across two MLB / NFL stadium accounts, with service running from 22,000 covers on a Wednesday Royals afternoon to 73,000+ on a Chiefs Sunday night.
Impact
Stronger operational consistency across high-profile events, reduced outage exposure during peak service, and a security posture that holds up under the actual conditions of game-day operations.
02
Jan 2023 - Feb 2024
National QSR / Multi-Brand Franchise
National Restaurant Technology Manager
Flynn Group is the world's largest restaurant franchise operator, with multi-brand operations spanning Wendy's, Applebee's, Taco Bell, Panera, and others. I directed national restaurant technology programs across the Wendy's portfolio - 300+ locations of QSR operations where standardization and field-realistic deployment determine whether new technology actually lands.
Impact
Stronger reliability across 300+ Wendy's locations, more consistent platform standards, and faster enterprise-wide incident response.
03
Jun 2014 - Jun 2021
Full-Service Restaurant / Catering / E-Commerce
Systems Administrator
Fiorella's Jack Stack Barbecue is a Kansas City restaurant group with multiple dine-in locations, a high-volume catering operation, and a nationwide e-commerce shipping business - three different revenue lines that share infrastructure and rely on the same technology backbone. I was the sole technology owner across all of it.
Impact
A more resilient technology foundation across in-store operations and nationwide e-commerce fulfillment, with a single owner accountable for the whole stack.
03 / Restaurant Tech Coverage
Hands-on ownership across the platforms restaurant and venue operators rely on - POS, payments, kitchen, kiosk, network, and cloud - tuned for multi-unit operations and revenue-critical service.
Explore full stack ->POS Platforms
Payments and Checkout
Kiosk and Kitchen
Restaurant Operations
Networking and Venue Infrastructure
04 / Operationally-realistic technology
I build the tooling I would put in front of my own team during a live service window - internal-grade AI and automation aimed at actual hospitality operations problems, not demos.
Visit the lab ->05 / Hiring
Director and VP-track conversations welcome. Calm, direct, and specific to your operating environment.
