/ Capabilities
Strong leadership. Strong execution.
Operating range across operations, software, automation, and data-informed decision-making.
01
Restaurant and Hospitality IT Operations
- Multi-brand restaurant platform ownership
- Live-event venue operations and escalation leadership
- POS and payments standardization programs
- National rollouts across store and stadium environments
- Third-party integration governance
02
Leadership and Governance
- 4+ years leadership at national scale
- Executive escalation ownership during revenue-impacting outages
- Vendor and contract management
- CapEx and OpEx planning
- Cross-functional delivery with operations, finance, and field teams
03
Network Engineering
- Multi-site enterprise networking across restaurants, stadiums, and warehouses
- VLAN segmentation, ACL design, and PCI-aligned POS isolation
- Firewall policy (Cisco ASA, Meraki MX, Fortinet, Palo Alto)
- Wireless coverage planning and venue-wide WAP deployments
- SD-WAN, VPN concentrators, and site-to-site tunnels
- Network monitoring, packet capture, and root-cause diagnostics
04
Systems and Server Administration
- Windows Server administration (AD, GPO, DNS, DHCP, file services)
- Linux server administration (Ubuntu, RHEL, CentOS) and shell tooling
- macOS fleet management and identity integration
- Endpoint management with Intune, JAMF, Mosyle, Airwatch, Meraki MDM
- Patching, vulnerability remediation, and lifecycle management
- Identity, SSO, and conditional access (Entra ID / Azure AD, Okta)
05
Virtualization and Server Infrastructure
- VMware vSphere / ESXi host and cluster administration
- Hyper-V deployments for hybrid restaurant and corporate workloads
- On-prem-to-cloud migration planning and execution
- Backup, snapshot strategy, and disaster recovery design
- Storage tiering, NAS / SAN architecture, and capacity planning
06
DevOps and Infrastructure as Code
- Terraform and Ansible for repeatable cloud provisioning
- CI/CD pipelines (Jenkins, Azure DevOps, GitHub Actions)
- Kubernetes operations and containerized workload deployment
- Cloud platforms: Azure, AWS, Snowflake
- Observability with logs, metrics, and traces (Datadog, Splunk, Grafana-style stacks)
- PowerShell, Bash, and Python automation for ops workflows
07
Security, Compliance, and Reliability
- Active DoD security clearance
- Experience operating under CFIUS-covered data governance programs
- PCI-DSS ownership across distributed environments
- Incident response and post-incident remediation
- Audit readiness and control implementation (SOC 2, PCI, CFIUS reporting)
- Zero-trust aligned access practices
- EDR / XDR (Crowdstrike, Sophos) and vendor risk management
- High-availability design decisions under peak transaction loads
08
E-Commerce and Digital Commerce
- Restaurant and retail e-commerce platform support
- Order workflow integration and fulfillment operations
- API-driven integration patterns for order and customer data
- SEO-aware website builds and headless deployment approaches
- Experience with Magento, Shopify, WooCommerce, BigCommerce, CV3, and Product Cart
09
Web Development
- TypeScript and JavaScript
- Next.js, React, Node.js, and REST APIs
- Tailwind CSS, component architecture, and responsive design systems
- SQL, MongoDB, and Postgres integrations
- PowerShell, Bash, and automation scripting
10
AI and Applied Automation
- AI-assisted software delivery workflows
- LLM API integration with OpenAI, Anthropic, and Gemini ecosystems
- Agentic workflows and function-calling patterns
- Voice AI and AI-assisted call routing use cases
- Document extraction workflows (OCR + LLM)
- Operational forecasting support through data and analytics tooling
- AI governance, data privacy, and policy-minded implementation
- Automation orchestration with n8n, Zapier, and Make-style patterns