/ Experience

A decade of measured execution.

Complex operations and strong technical depth across restaurant groups, live-event venues, and AI-forward platform environments.

Feb 2024 - Present

Hospitality / Live Events

Aramark Sports + Entertainment

District IT Manager

Aramark Sports + Entertainment is the food, retail, and hospitality partner for major-league venues across North America - including operations tied to the Kansas City Royals at Kauffman Stadium and the Kansas City Chiefs at GEHA Field at Arrowhead Stadium.

Responsibilities

Own technology operations across two MLB/NFL stadium accounts.
Lead live-event escalation and Tier III incident response during game-day windows.
Design segmented venue networks and standardize POS, payments, and kiosk configurations.
Partner with finance and operations leadership on CapEx, vendor selection, and rollout planning.

Problem

Game-day operations require zero-downtime POS, payments, and network infrastructure under heavy transaction load.

Approach

Owned live-event escalation, designed segmented venue networks, and standardized POS and payment configurations across Clover Sport, Tapin2, Mashgin, Micros, Shift4, and Simphony ecosystems.

Impact

Improved operational consistency during high-profile events while reducing outage risk and strengthening security posture for revenue-critical windows.

Jan 2023 - Feb 2024

QSR / Multi-Brand Franchise

Flynn Restaurant Group (Wendy's)

National Restaurant Technology Manager

Flynn Group is the world's largest restaurant franchise operator, with multi-brand operations spanning Wendy's, Applebee's, Taco Bell, Panera, and others at national scale.

Responsibilities

Directed national restaurant technology programs across 300+ Wendy's locations.
Led Tier III incident escalations and standardized response playbooks.
Owned PCI controls and vendor governance for store-level platforms.
Coordinated POS, kiosk, networking, and security rollouts with regional operations leadership.

Problem

Maintain stability and compliance while supporting active growth across a large Wendy's footprint.

Approach

Directed national rollouts for POS, kiosks, networking, and security while leading Tier III escalations and strengthening PCI controls.

Impact

Supported 300+ locations with stronger reliability, more consistent standards, and faster response to enterprise-wide incidents.

Jun 2014 - Jun 2021

Full-Service Restaurant / E-Commerce

Fiorella's Jack Stack Barbecue

Systems Administrator

Fiorella's Jack Stack Barbecue is a Premier Kansas City restaurant group with multiple dine-in locations, a high-volume catering operation, and a nationwide e-commerce shipping business.

Responsibilities

Sole technology owner across restaurants, production, warehousing, call center, and corporate.
Led Azure migration and modernized identity, endpoint management, and patching.
Modernized POS, kitchen, and back-office platforms with minimal operational disruption.
Built and maintained the e-commerce stack supporting nationwide shipping.

Problem

A multi-line hospitality business needed one technical owner to modernize systems without disrupting operations.

Approach

Led Azure migration, Intune rollout, POS modernization, and network standardization across restaurants, production, warehousing, call center, and corporate functions.

Impact

Built a more resilient technology foundation across both in-store operations and e-commerce fulfillment workflows.

Jan 2021 - Jan 2023

Adtech / Platform Engineering

InMobi / Pinsight Media

Software Development Engineer II - DevOps / Corporate IT

InMobi is an AI-forward adtech platform with global scale. The Kansas City team joined through the Pinsight Media acquisition and supported data and platform operations tied to advanced ad and analytics systems - operating under a CFIUS-covered data governance program due to foreign ownership of U.S. data assets.

Responsibilities

Operated within a CFIUS-covered data governance program - controls, reporting, and access enforcement for U.S.-person data.
Automated cloud provisioning with Terraform and Ansible across Azure and AWS.
Built and ran CI/CD pipelines and contributed to release reliability practices.
Supported globally distributed product teams with multi-tenant infrastructure.
Contributed to compliance-aligned controls, security reviews, and audit evidence collection.

Problem

Scale secure, multi-tenant infrastructure for globally distributed product teams under heightened data-governance and CFIUS-driven control requirements.

Approach

Automated provisioning with Terraform and Ansible, operated Azure and AWS workloads, and contributed to CI/CD, reliability, and CFIUS-aligned data governance controls.

Impact

Reduced manual infrastructure overhead, improved release consistency, and strengthened data-governance posture for a foreign-owned operator handling U.S. user data.

Mar 2012 - May 2014

POS / Retail Software Vendor

POSIM Software

Tier II Technical Support / E-Commerce

POSIM delivered retail and e-commerce systems where operational support and data troubleshooting had direct customer impact across independent merchants nationwide.

Responsibilities

Resolved Tier II POS, database, and integration issues for merchants nationwide.
Wrote SQL queries for root-cause analysis and data repair.
Implemented API-based integrations between POS and e-commerce platforms.
Helped onboard and train new merchants on POSIM systems.

Problem

Merchants needed fast issue resolution for POS, database, and integration failures.

Approach

Provided advanced support, wrote SQL queries for root-cause analysis, and helped implement API-based integrations.

Impact

Improved customer uptime and accelerated onboarding through practical technical support and stronger implementation standards.